I arrived about 10.30 a.m. this morning to collect my race kit at Setia Alam Welcome Centre, not many peeps around, maybe it’s still early or maybe most of the peeps are in Singapore for the Sundown Marathon.
I was a bit annoyed with the race kit collection system organised by Marathon Shop peeps, first you need to show your email print out to a special counter where they ask your to find your name in the list, when you found your name they ask you for your ascending number in the list. Then they will give you a card with another number which comprises your receipt, reporting card and vest + bib collection. You going to have a problem if you can’t find your name. The process was smooth after the first counter, when you have this card you can collect your bib (two bibs for each runner, front and back), vest and bag. By the way, the vest is based on first come and first serve basis, if come late to collect your race kit, the NB vest might be out of stock.
A few runners in front of me was also collecting race kits for their friends, which was ok but they were taking too much time in locating their friends names. This is dumb system! i’ll tell you that, why don’t the organiser uses the system like the previous NB 15km, which was superb. Maybe we can give a little face to the organizer – Marathon Shop as it is their first running gig, but we expect an improvement after this, after all it’s not free..
One thing is missing…important thing!
TIMING CHIP..there’s no timing chip for this event.
Bib collection counter – according to categories
Sample of the running vest – Men in blue, Women in orange and green for 10km and 4 km categories.
Vest – back (runners are given two bibs each)
Receipt and reporting card for the race
Dear Razif,
ReplyDeleteThank you very much for your kind feedback regarding our registration process.
We hear you and will continue to work on improving our service solution. We are quick learners! So, hopefully in the next race you will find much less hassle!
Feel free to write to us if you have any further comments at info@themarathonshop.com.my
Have a great race!
Thank you!
Warm regards,
James Wong
Managing Director
+60123228268
Dear James,
ReplyDeletethanks for dropping by and hear out comment from us runners.
we would appreciate any improvement in future, maybe implement timing chip system instead of ribbon system, us runners very particular about our race timing :-)
thanks a million
what, mr james wong replied to your blog? whoa..talking about honesty!! My friends also complaint about the searching for numbers, it was NOT alphabatical. It's so simple, copy the namelist in excel and sort!! Jumpa di sana...
ReplyDeleteIjam - the organizer do hear us out which is great, see u soon at Setia Alam with the rest of RBUs ;-)
ReplyDeleteRay, they heard you, man! Bravo.
ReplyDeleteYou must have been ready for this race. As for me, I haven't yet do the recovery run. Haven't collected the race pack yet, too. Anyway, hope to see you there this Saturday.
lari saturday or sunday??? Zaki, bila nak collect bib??
ReplyDelete